Privacy Policy

Simple Digital Help · Operated by Experimental LLC

Effective date: October 21, 2026 · Last updated: October 21, 2026

Summary

• We collect only what we need to run our store, deliver your purchases and support you: your name, email, purchases, support messages and communication preferences.
• Accounts are optional and use passwordless email sign-in. We don't ask you to create a password.
• Your Milo runs in your own ChatGPT and Google accounts. We do not receive your ChatGPT conversations, your Google data, or the prospects your Milo finds.
• Stripe handles your payment. We never receive your full card number.
• We do not sell your personal information or use it for targeted advertising.
• Marketing emails are optional, and you can unsubscribe at any time.

The full policy below controls.

1. Who we are

This policy covers simpledigitalhelp.com and the products sold there (the “Service”). The Service is operated by Experimental LLC, a Florida limited liability company (“we,” “us,” or “our”). The Service is offered in the United States, and we store information in the United States. Our contact details are in Section 11.

2. Information we collect

We collect the information reasonably necessary to operate our online store, fulfill purchases, provide customer support and maintain optional customer accounts.

Accounts are optional. We deliver installation materials by email. You may create an account to see your purchase history and available installation files. Accounts use passwordless authentication through secure email sign-in links, so we do not ask you to create a password.

Payments. Stripe processes payments. We do not receive or store complete payment card numbers.

What we do not collect. We do not receive any of the following:

• your ChatGPT or Google passwords;
• your ChatGPT conversations;
• the contents of your Google account; or
• the spreadsheet and prospect information your Milo creates.

That information stays in your accounts, where OpenAI's and Google's terms and your own settings govern it. The only exception is anything you choose to send our support team.

3. How we use your information

We use it to:

• fulfill purchases and deliver installation materials and product updates;
• maintain your optional account;
• process payments, refunds and billing questions, and keep tax and accounting records;
• send transactional and service messages, such as receipts, delivery emails and sign-in links;
• answer support requests;
• send marketing emails, but only if you subscribed;
• keep the site secure, prevent fraud and fix problems; and
• comply with the law and enforce our Terms of Service.

We do not use your information to train AI models.

4. Who we share it with

We share information only with the providers that help us run the business, and only what each one needs:

We may also disclose information in three situations:

• when the law or legal process requires it;
• to protect rights, property or safety; or
• as part of a merger, acquisition or sale of the business. In that case, this policy continues to apply unless we notify you otherwise.

We do not sell your personal information. We do not share it for cross-context behavioral (targeted) advertising.

5. Cookies

We use cookies that the site needs to work, such as those that keep you signed in and complete purchases. Stripe may set its own cookies during checkout to prevent fraud.

We do not use cookies for targeted advertising. If we add analytics or advertising tools, we will update this policy first and ask for your consent where the law requires.

6. Marketing emails

You may choose to receive occasional emails about new Milo products, improvements, resources and special offers.

This subscription is optional. You don't need it to buy products, create an account, receive installation materials or get support.

You can change your marketing preferences through your account, when available, or unsubscribe using the link in any marketing email. We honor unsubscribe requests within 10 business days. Unsubscribing does not stop essential transactional or service messages.

We keep records of marketing preferences and unsubscribe requests so we can respect your choices.

7. How long we keep it

We keep personal information only as long as we need it for the purposes in this policy.

• Account and purchase records: while your account is open or you hold an active Milo license. We keep them longer where needed to handle refunds, disputes or support.
• Payment and tax records: as long as tax and accounting laws require.
• Support messages: as long as needed to resolve your request and keep a reasonable support history.
• Marketing preferences: we keep a record of each unsubscribe request so we can keep honoring it.
• Server logs: our hosting provider keeps them for limited periods.

When we no longer need information, we delete or anonymize it. Where that isn't practical, we store it securely and limit its use.

8. Your choices and rights

To do any of the following, write to support@simpledigitalhelp.com:

• access your personal information;
• correct it;
• delete it; or
• stop marketing emails.

We will verify your identity and respond within 30 days. We may keep records that the law requires us to keep, such as tax records.

Some states give their residents additional privacy rights. Where those laws apply to us, we will honor them. We will not treat you differently for making a request.

If your business appears in a customer's spreadsheet. Milos research public business information inside our customers' own accounts, and we do not keep that information. We cannot see or change our customers' spreadsheets. If your business appears in one, please contact that customer directly.

9. Security

We use reasonable safeguards, including encrypted (TLS) connections, passwordless sign-in and limits on who can access data. No system is perfectly secure. If a breach affects your personal information, we will notify you as the law requires.

10. Children

The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children. If you believe we have, contact us and we will delete it.

11. Changes and contact

When we update this policy, we will post the new version here and change the “Last updated” date. For material changes, we will email account holders, or post a notice on the site, at least 15 days before the changes take effect.

Experimental LLC (Simple Digital Help) 1150 Malabar Rd STE 111 Box #171, Palm Bay, FL 32907 support@simpledigitalhelp.com