Terms of Service

Simple Digital Help

Operated by Experimental LLC

Effective Date: May 1, 2026

Last Updated: April 27, 2026

1. Acceptance of These Terms

These Terms of Service (the "Terms") govern your use of Simple Digital Help, a business diagnostic service operated by Experimental LLC ("we," "us," or "our"). By creating an account, making a purchase, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms, and "you" refers to both you personally and that business.

2. About Us

Simple Digital Help is operated by:

Experimental LLC A Florida limited liability company Mailing address: 1150 Malabar Rd STE 111 Box #171, Palm Bay, FL 32907 Contact: support@simpledigitalhelp.com

3. What the Service Is

Simple Digital Help provides an AI-guided business diagnostic conversation designed for small business owners. The diagnostic identifies areas of your business that may benefit from attention and generates a written assessment and suggested 90-day action plan at the end.

The Service is delivered through an interactive conversation with an AI assistant referred to as "Morgan." Morgan asks questions about your business and generates findings based on your responses.

Language: The Service is currently offered in English and Spanish. Additional languages may be added in the future.

What the Service is not: The Service is not professional advice. See Section 7 ("What This Service Is Not") for the full disclaimer.

4. Eligibility

To use the Service, you must:

Be at least 18 years old.
Have the legal capacity to enter into a binding contract.
Own, operate, or work in a business relevant to the diagnostic, or have the permission of someone who does.
Not be prohibited from using the Service under the laws of your jurisdiction.

The Service is offered to users in the United States and select countries in Latin America. If you access the Service from another country, you do so at your own risk and are responsible for compliance with your local laws.

5. Your Account

To use the Service, you must create an account with a valid email address and a password. You are responsible for:

Keeping your account credentials confidential.
All activity that occurs under your account.
Notifying us immediately if you suspect unauthorized access to your account.

We may suspend or terminate your account if we reasonably believe it has been used in violation of these Terms.

6. Fees, Payment, and Refunds

6.1 Pricing

The diagnostic is sold for a one-time fee of $199 USD. The fee is disclosed before purchase and is charged at the time of purchase. We may change our pricing at any time, but changes will not apply to purchases already made.

6.2 Payment Processing

Payments are processed by Stripe, Inc. By purchasing the Service, you agree to Stripe's terms and authorize us and Stripe to charge your selected payment method for the amount disclosed at checkout.

6.3 Discount Codes and Promotions

We may offer discount codes or promotional pricing from time to time. Discount codes are subject to the terms disclosed at the time of the offer, may expire, and may be discontinued at any time. Discount codes are not redeemable for cash and cannot be combined with other offers unless expressly permitted.

6.4 Refund Policy

Technical issues: If you cannot complete the diagnostic due to a problem on our end, we will refund you in full. Contact support@simpledigitalhelp.com.

Unused purchase: If you purchase the Service but have not begun the diagnostic within 7 days of purchase, contact us for a full refund.

All other refund requests: All other refund requests are considered on a case-by-case basis at our discretion, except where required by applicable law.

Refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your bank.

7. What This Service Is Not (Important Disclaimer)

The Service provides general business information and suggestions based on what you share with Morgan. The Service is not, and is not intended to be, a substitute for professional advice.

The Service does not provide: legal advice, tax advice, accounting advice, financial planning advice, investment advice, medical advice, or any other form of professional advice. Morgan is an AI assistant, not a licensed professional of any kind.

No professional relationship: Using the Service does not create an attorney-client relationship, a CPA-client relationship, a financial-advisor-client relationship, or any other professional fiduciary relationship between you and us.

Your decisions are your own: Any decision you make based on the diagnostic — including decisions about pricing, staffing, investments, legal structure, taxes, contracts, or financing — is your decision alone. You agree that you will not rely on the Service as the sole or a primary basis for any business decision. You are strongly encouraged to consult qualified licensed professionals (such as a certified public accountant, attorney, or financial advisor) before making decisions with material financial or legal consequences.

AI-generated content: Morgan's responses are generated by artificial intelligence. AI systems can make errors, misinterpret information, produce incorrect calculations, or generate misleading inferences. You should independently verify any factual claim, number, or recommendation before acting on it.

No guarantee of outcomes: We make no promise or guarantee that using the Service will increase your revenue, reduce your costs, improve your operations, or produce any specific business result. Results depend on many factors outside our control, including how you apply the suggestions and circumstances unique to your business.

8. Acceptable Use

You agree not to:

Use the Service for any illegal, fraudulent, or harmful purpose.
Attempt to reverse engineer, decompile, scrape, or extract the underlying code, prompts, or AI systems of the Service.
Share your account credentials with anyone else or resell access to the Service.
Upload, input, or transmit any content that is unlawful, infringing, defamatory, or that contains malware.
Interfere with the operation of the Service or attempt to gain unauthorized access to any part of the Service or our systems.
Use the Service to develop a competing product or service.
Provide false or misleading information during the diagnostic with the intent to deceive or damage the quality of the Service.

9. Intellectual Property

9.1 Our Content

The Service, including the Morgan AI assistant, the diagnostic framework, the question sequences, the findings format, and all related software, text, graphics, and designs, is owned by Experimental LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Your Content

You retain ownership of the information you provide about your business during the diagnostic ("Your Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free license to use Your Content solely to:

Operate and deliver the Service to you.
Generate your diagnostic findings and action plan.
Improve the Service (in aggregated and de-identified form only). We do not use your individual Diagnostic Content to train AI models, and we do not permit our AI provider (Anthropic, PBC) to use your Diagnostic Content for model training purposes.
Comply with legal obligations.

9.3 Findings and Action Plan

The written findings and action plan generated at the end of your diagnostic are provided for your own business use. You may share them with your own advisors, employees, or partners. You may not resell them or distribute them publicly as original content.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EXPERIMENTAL LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES (COLLECTIVELY, THE "COMPANY PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, THE TOTAL LIABILITY OF THE COMPANY PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

Some jurisdictions do not allow certain limitations of liability. To the extent a limitation in these Terms is not enforceable in your jurisdiction, that limitation applies to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company Parties from any claim, demand, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service.
Your breach of these Terms.
Your violation of any law or the rights of any third party.
Decisions you make based on the Service, including business, financial, legal, or tax decisions.

12. Third-Party Services

The Service relies on third-party providers including (without limitation):

Anthropic, PBC (AI language model)
Supabase, Inc. (database and authentication)
Stripe, Inc. (payment processing)
Resend, Inc. (email delivery)
Vercel, Inc. (hosting)

We are not responsible for the availability, performance, or data practices of these providers, but we select providers that maintain reasonable industry-standard security practices. Your use of the Service is also subject to the terms and privacy policies of these providers.

13. Service Changes and Availability

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will use reasonable efforts to notify active users of material changes that affect them.

We do not guarantee that the Service will be available at all times or free from errors, downtime, or interruption.

14. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms or that your use of the Service poses a risk to us or to other users.

Sections that by their nature should survive termination (including Sections 7, 9, 10, 11, and 14 through 17) will survive.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules.

15.2 Venue

Any lawsuit arising out of or related to these Terms or the Service must be brought exclusively in the state or federal courts located in Brevard County, Florida. You consent to the jurisdiction of those courts and waive any objection based on venue or forum non conveniens.

15.3 Informal Resolution First

Before filing a lawsuit, you agree to contact us at support@simpledigitalhelp.com and attempt to resolve the dispute informally for a period of at least 30 days.

15.4 Arbitration and Class Action Waiver

YOU AND THE COMPANY AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED BY BINDING ARBITRATION, rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies. This agreement to arbitrate applies to all claims regardless of when they arose or whether they are based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. Arbitration will take place in Brevard County, Florida, or by video conference if both parties agree. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL. If for any reason a claim proceeds in court rather than in arbitration, both parties waive the right to a jury trial.

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. No arbitrator may consolidate more than one person's claims or preside over any class proceeding. If this class action waiver is found unenforceable with respect to any claim, then this entire arbitration provision will be null and void as to that claim, and that claim will proceed in court.

16. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will notify you by email (to the address associated with your account) or through a prominent notice in the Service at least 15 days before the change takes effect. If you do not agree to the revised Terms, your sole remedy is to stop using the Service.

Your continued use of the Service after the effective date of a revised version of these Terms means you accept the revised Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any other notices we provide, are the entire agreement between you and us regarding the Service and supersede any prior agreements.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

17.5 No Third-Party Beneficiaries

These Terms do not create any rights for any third party.

17.6 Headings

Section headings are for convenience only and do not affect interpretation.

18. Contact Us

Questions about these Terms? Contact us at:

Experimental LLC 1150 Malabar Rd STE 111 Box #171 Palm Bay, FL 32907 support@simpledigitalhelp.com